Your order means a lot to us, which is why we’re dedicated to providing fast, safe, and reliable delivery services for all of our items. You can find available delivery options for each item on its product page, and you’ll be able to select your preferred option at Checkout.

Shipping Costs

All orders qualify for free shipping.

Sales Tax

Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.

Shipping Updates & Alerts

Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications. You can also track your packages through My Orders.

Updating Shipping on an Order

Updating Orders Before Shipping

Before an item has shipped, you can easily edit the details of your order online. Visit My Orders to cancel, change the delivery method, or change the shipping address for an item.

Updating Orders in Transit

Once an item has shipped, a few extra steps are required to make adjustments. See the sections below for more details on updating small or large items in transit.

FedEx or UPS (Small Items)

If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:

• Hold or delay packages

• Pick up from a local FedEx or UPS location

• Deliver to another address

• Deliver on another day

• Schedule a delivery window

• Sign for packages online

Unfortunately, items already in transit cannot be expedited.

All Other Carriers (Large Items)

If your item is not being shipped by FedEx or UPS, it’s considered a large item. You can make changes to orders with large items.

Please note that any changes made online must be completed at least 24 hours before your scheduled delivery. If your scheduled delivery is already less than 24 hours away, contact us for help.

Reschedule the delivery date and/or time window:

• Go to My Orders, click “Track Your Package,” and select “Reschedule.”

Change the delivery method:

• Go to My Orders, click “View/Edit Details,” and select “Change Delivery Method.”

• For more information on delivery method options, take a look at Shipping Large Items.

Change the shipping address:

Contact us for help!